Rentals are meant for indoors or on a hard surface, if outdoors they will not be allowed in direct sunlight. If there is a chance of rain, all rentals must be under a tent, no exceptions.
If it rained anytime 1-3 days prior to your event, set ups are NOT allowed on the grass, no exceptions.
Set ups on the grass are not recommended as the ground is usually not level, even if we put weight, there is a chance it can fall.
In order to secure your booking a 50% percent deposit is required to hold your date and time. Full payment will be due four weeks before your scheduled event.
All deposits are non-refundable.
We will reach out confirming the details of your location, and scheduled delivery time the week of your event.
Please be aware that once the invoice is paid, and your event is scheduled, all other clients have been refused your specific rentals and time slots, therefore all payments made are non-refundable.
All rentals have a five hour time limit, anything past this time range will be an additional $50.00 per hour. Our latest pick up time is 12:00 AM, anything after this time will be an additional $85.00 per hour.
If you would like us to hang something on the rental that is your property we must be notified in advance and an install fee will apply. CLIENTS & EVENT PLANNERS ARE NOT PERMITTED TO ATTACH ANYTHING TO OUR WALLS.
In the event of a cancellation, there will be 20 % fee incurred from the total cost of your wall not including the deposit if cancellation is received less than 72 hours before said scheduled event.
In the event of damages or total loss, client will be held financially responsible for value of equipment.
This information can be found in your contract.
We mainly service Long Island, New York (within 25 miles of Hicksville) but also deliver outside of this area at an additional cost, events out of the 25 mile range may be turned down due to the volume we have that day, booking at least one year in advance is highly reccomended.
Customers are not permitted to move any wall or backdrop, where our employees place the wall, is where it will stay. If you want to move the wall we must be notified prior to the event and there will be a moving fee, no exceptions.
Our employees deliver the rentals at specific times that work for our schedule as well as the venues schedule. Pick up is promptly at the time your event ends, most venues have parties after so the pick up time is out of our control.